Hopa Casino Review
Hopa Casino was formed in 2005, which by the standards of the modern online casino makes it fairly middle-aged, if not approaching geriatric. The whole feel of the site is fun and vibrant with a tendency toward lightweight, which is in stark contrast to its age-belied decrepitude: perhaps there is truth in the saying ‘the older the fiddle the sweeter the tune’. The feel of the site does make you feel warm and fuzzy: like a bowl of broth on a winter’s day. They also boast about their commitment to the acronym ‘CARE’, which stands for ‘Customers Are Really Everything’. It is certainly nice in principle to commit to this because quite often it is the customer service, which drives the satisfaction levels on a site. However, they wouldn’t be the first online casino to make such a bold claim without having the wherewithal to back it up.
Pro’s & Cons
If you are a scratchcard fan then you have found the mothership: you really do not need to read the rest of this review and should sign up to this site IMMEDIATELY. There is such a dense, diverse library of scratchcard options leaving even the most jaded scratchcard devotee satiated. The instant-play nature of this site is another boon. It means no annoying downloads and it is quick and easy to play on the go for the modern mobile user. One of the main downsides of this site is its unavailability to the US user. Also, there is a very limited range of table games and video poker. Also, although they have bonuses in place to attract depositors, the pay-out scheme on the proceeds’ bonus money is complicated. Additionally, you may find your first withdrawal is slow due to the stringent identity verification requirements. However, the identification process is generally industry standard now and driven by money laundering regulations so not something the site can help.
Software & Games
Although the site has an exceptionally diverse range of scratchcard games they also have software provided by NetEnt and NeoGames. The presence of NetEnt and NeoGames means there is a good selection of slots too. The main titles on Hopa.com include: Fruity Friends, Starburst, Mighty Sphinx, Divine Fortune, Book of Dead. There is a modest number of online casino options as well, such as classic blackjack gold and live immersive roulette and live French roulette. There is also baccarat for the more discerning clientele. However, it should be remarked that this online casino might not be the best port of call for those interested in the classic casino titles.
Hopa Mobile Casino
The instant-play nature of this site makes it ideal for the mobile user. Rather than downloading an app, simply access the site from a device and you will be up and running soon enough. It is compatible with Android, Apple and Windows devices. Its NeoGames technology provides the software for 35+ games without the need for downloads. Access via the mobile site does nothing to diminish the site’s functionality. The tawdry necessary elements of the site such as depositing and withdrawing can be achieved with relative ease.
In order to deposit on the site, you need to set up your real money account with Hopa Casino and select the ‘cashier’ option like you do on most sites. This brings up a cacophony of deposit methods. The usual suspects for credit and debit cards are there, namely Visa and Mastercard. However, Hopa Casino still supports Maestro debit cards, which I am fairly sure has not been around for about 20 years. They also support Carte Bleue which has the distinct advantage of meaning less to me than Maestro does, but may mean something to French players.
In terms of alternative deposit methods, Hopa Casino supports quite a few. A brief selection includes Skrill, Neteller, Ukash, wire transfer, Paysafecard, Entropay and online bank transfer. There are a host of other direct payment methods, but Paypal is a notable exception. I am not sure what the beef is between Paypal and online casinos but it does seem to be a recurring feature that few online casinos support the ubiquitous e-wallet that is Paypal.
Deposit times are normally instant, but wire transfers can take anything up to five days. Cashing out is a similar process because it is done via the ‘cashier’ option as well. Hopa.com aims to process cashing out requests within 48 hours. However, on your first withdrawal request, it is likely that you will be asked for identity documentation. It is no surprise that a company which still supports the Maestro card will allow you to send these documents by fax. Those of you who are under 65 may also prefer to email your documents. Once processed your payment will be received immediately for e-wallet methods but can take a further 3-5 days for credit and debit cards.
Is Hopa Casino safe?
Hopa Casino is a brand owned by ASG Technologies Ltd whose incorporation is governed by the laws of the British Virgin Islands and Hopa.com is fully licensed under the Lotteries and Gaming Authority of Malta. In addition, the commitment to fair play is independently verified by Itech Labs, which is a prerequisite for their having a gaming licence.
Hopa’s commitment to C.A.R.E. means they declare they are devoted to a customer-centric service. They have a team of professionals ready to answer questions by telephone on (02033)189367, which is available seven days a week from 6 am to 11 pm. They also have a live chat option and are contactable via email at firstname.lastname@example.org. Hopa’s commitment to customer service is evident because they regularly liaise with complaints raised on different portal sites: this shows a good level of transparency.
In summary, Hopa’s Casino may not be everyone’s cup of tea due to the sparse availability of the more everyday casino options, although they do have a few titles. However, their commitment to good customer service is well documented, they do have good slots’ titles and if you are a scratchcard fan then this place will seem like heaven.